Description

The Marketing Operations / Project Management professional supports and enhances end-to-end marketing operational processes, tools, and controls. This role partners with cross-functional stakeholders to drive process discipline, manage vendors, enable efficient creative development workflows, and deliver clear, executive-ready communications in a fast-paced, process-driven environment.

As a Marketing Operations / Project Management Senior Associate on the Engagement and Product Marketing team, you will optimize the end-to-end marketing processes, tools, and controls, partnering cross-functionally to enforce process discipline, streamline creative workflows, manage vendors, and deliver executive-ready communications in a fast-paced environment.

Job Responsibilities

• Optimize marketing operations and workflows (creative development, process design, documentation, and continuous improvement).
• Drive end-to-end project and operational execution (prioritization, timelines, delivery, and deadline management).
• Enable scalable, consistent execution through digital tools and automation, including emerging AI/agentic solutions.
• Embed risk-and-control discipline in marketing operations (controls-minded approach, governance, and adherence to required practices).
• Lead vendor management and performance governance (coordination, routines, and follow-up to ensure outcomes).
• Deliver executive-ready communications and stakeholder alignment (clear updates/materials, tailored messaging, influence across levels).
• Operate with a strong sense of urgency, flexibility, and strategic thinking while applying practical, common-sense solutions.
• Collaborate effectively across teams and influence stakeholders at all levels to drive alignment and results.

Required qualifications, capabilities and skills:

• 5+ years of relevant experience in marketing operations, controls and audits, project management, or operational roles.
• Demonstrated experience improving operational processes (e.g., creative intake/briefing, production workflows, approvals, documentation/SOPs).
• Proven ability to translate ambiguous problems into clear procedures, controls, and scalable ways of working.
• Proven project management experience managing multiple concurrent workstreams with competing deadlines and stakeholders.
• Strong planning and prioritization skills (scoping, dependency management, risk/issue tracking, on-time delivery).
• Hands-on experience leveraging marketing/work management platforms and collaboration tools to standardize execution and reporting.
• Demonstrated ability to evaluate, pilot, and implement automation and/or emerging AI capabilities responsibly to improve cycle time/quality.
• Ability to identify operational risks, recommend mitigations, and ensure compliance with governance routines.
• Experience coordinating third-party vendors (onboarding, operating cadences, deliverable management, performance follow-up).
• Excellent written and verbal communication skills, including creating executive-ready materials (status updates, process docs, metrics).
• Strong cross-functional collaboration and influencing skills; ability to align stakeholders at multiple levels and drive decisions.

Preferred qualifications, capabilities and skills:

• Bachelor's degree (preferred) in a related field such as Marketing, Project Management, Risk & Controls, or Operations.
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, and LLM including the ability to document processes and prepare executive-level presentations.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.\n